Refund policy

Last updated: November 3, 2026

Returns

We accept returns within 14 days of delivery. To be eligible for a return, your item must be unworn, unwashed, and in the same condition you received it, with the original tags still attached.

To start a return, email us at qualitybayclothing@gmail.com with your order number and the item you want to return. We will reply with return instructions and where to send it. Items sent back without contacting us first will not be accepted.

Return shipping

You are responsible for paying for return shipping. Original shipping charges are not refunded. If we sent you a damaged, defective, or wrong item, we will cover the return shipping.

We recommend using a trackable shipping service. We are not responsible for returns that are lost in transit.

Refunds

Once we receive and inspect your return, we will email you to let you know if your refund was approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card company may take a few extra days to post the refund to your account.

If more than 15 business days have passed since your return was approved and you still have not received your refund, email us at qualitybayclothing@gmail.com.

Exchanges

Exchanges follow the same 14-day window and condition rules as returns. The fastest way to get a different size or color is to return the item you have, then place a new order for the item you want once your return is approved.

Damaged, defective, or wrong items

Please check your order when it arrives. If an item is damaged, defective, or not what you ordered, email us within 14 days of delivery with your order number and a photo of the item. We will make it right with a replacement or a full refund.

Items that cannot be returned

• Items that have been worn, washed, or damaged after delivery
• Items with the tags removed
• Items marked as final sale
• Gift cards

Order cancellations

If you need to cancel an order, email us as soon as possible. If your order has not shipped yet, we will cancel it and issue a full refund. Once an order has shipped, it cannot be cancelled, but it can be returned under this policy.

Customers in the European Union

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without giving a reason. Your item must still be unworn, unwashed, and in the condition you received it, with the tags attached.

Questions

Email qualitybayclothing@gmail.com or call (918) 845-4117.